Public Offer Agreement
PUBLIC CONTRACT (OFFER)

for ordering, purchasing, selling, and delivering goods
This agreement is between Sole Proprietor Korzhenevska N.S., hereinafter referred to as the "Seller", and the user of the online store services, hereinafter referred to as the "Customer". It constitutes a commission agreement for ordering, purchasing, and delivering goods and defines the main terms of ordering, purchasing, and delivering goods through the website https://goldenswan.boutique. The Buyer, acting with the purpose of purchasing the Goods, accepts the terms of this sales agreement (hereinafter the "Agreement") under the following conditions.

1. DEFINITIONS
1.1. Public Offer (hereinafter referred to as the "Offer") – a public proposal of the Seller, addressed to an indefinite number of persons, to conclude a sales agreement for goods remotely (hereinafter the "Agreement") on the terms contained in this Offer, including all Appendices.
1.2. Order – the Customer's decision to order goods and their delivery, made through the online store and/or an instruction for the purchase and delivery of goods.

2. GENERAL PROVISIONS
2.1. The following information is an official offer of the online store https://goldenswan.boutique to any individual (hereinafter the "Buyer") to conclude a contract for the sale of goods. This agreement is public, meaning, according to Article 633 of the Civil Code of Ukraine, its terms are the same for all buyers.
2.2. According to Article 642 of the Civil Code of Ukraine, full and unconditional acceptance of the terms of this Offer, confirming the conclusion of the sales agreement under the proposed conditions, is the fact of placing and confirming the order.
2.3. By placing an order, the Buyer confirms agreement and unconditional acceptance of the terms of this Offer.
2.4. By concluding the Agreement (i.e., accepting the terms of this Offer by placing an Order), the Buyer confirms that:
  • The Buyer is fully acquainted with and agrees to the terms of this Offer;
  • The Buyer gives consent to the collection, processing, and transfer of personal data under the terms specified in the Disclaimer on personal data processing. This consent remains valid throughout the term of the Agreement and for an unlimited time after its expiration. The Buyer is informed (without additional notification) of their rights established by the Law of Ukraine "On Personal Data Protection", the purposes of data collection, and the fact that their personal data is transferred to the Seller to fulfill this Agreement, settle payments, and receive invoices, acts, and other documents. The Buyer also agrees that the Seller has the right to provide access and transfer personal data to third parties without any additional notices, without changing the purpose of processing. The Buyer is fully aware of their rights under the Law of Ukraine "On Personal Data Protection."
3. PRICE OF GOODS
3.1. The price of each item is indicated on the online store website.
3.2. The Seller has the right to change the price of any item unilaterally.
3.3. If the price of an ordered item changes, the Seller must inform the Buyer.
3.4. The Buyer has the right to confirm or cancel the order if the price changes after the order has been placed.
3.5. The Seller is not allowed to change the price of a paid item.
3.6. Delivery costs are indicated on the website or provided to the Buyer by the Operator when placing the order.
3.7. The Buyer's payment obligation is considered fulfilled once the Seller receives the funds.
3.8. Payments are made using methods listed on the online store website in the "Shipping and Payment" section.

4. ORDER PROCESSING
4.1. Orders are made by contacting the Operator @ngoldenswan in Telegram or via the online store service https://goldenswan.boutique.
4.2. During registration, the Buyer agrees to provide the following information:
  • Full name of the Buyer or recipient;
  • Delivery address;
  • Email address (required);
  • Phone number.
4.3. The product name, quantity, SKU, and price are indicated in the shopping cart.
4.4. If the Seller needs additional information, they may request it. The Seller is not liable for failure to provide services due to missing information.
4.5. When ordering via Operator, the Buyer agrees to provide the information listed in 4.2.
4.6. Acceptance of this Offer is confirmed by providing the relevant data during registration or when ordering through the Operator.
4.7. The Buyer is responsible for the accuracy of the provided data.
4.8. The distance sales agreement is considered concluded when the order is placed electronically or when a receipt or document confirming payment is issued.

5. DELIVERY AND TRANSFER OF GOODS
5.1. Delivery methods and timelines are indicated in the "Shipping and Payment" section. Conditions are agreed with the Operator.
5.2. Delivery may be made by the Seller or a third-party carrier.
5.3. Upon receipt, the Buyer must inspect the goods for compliance in quantity and quality.
5.4. By signing the delivery or invoice documents, the Buyer confirms that there are no complaints about quantity, appearance, or completeness.

6. RETURNS AND EXCHANGES
6.1. The Buyer has the right to return goods within 14 days, under the Law of Ukraine "On Consumer Rights Protection".
6.2. Returns are accepted if the goods are unused, in original condition, with all packaging, labels, and documentation.
6.3. Returns are not accepted for personalized goods made to order (e.g., custom sizes). A unique product configuration confirms such personalization.
6.4. Returns are processed using the form in the "Shipping and Payment" section.
6.5. In case of return, the Seller refunds 95% of the item's price, excluding delivery costs.
6.6. Refunds are processed within 7 business days after the item is received.
6.7. Exchanges are available within 2 business days after receiving the item, through the website.
6.8. Exchange reasons: wrong size or manufacturing defect, provided the item is unused and in original condition.
6.9. Return shipping is paid by the Buyer.

7. LIABILITY
7.1. The Seller is not liable for damages caused by improper use of the goods.
7.2. The Seller is not responsible for delays or failures caused by incorrect Buyer information.
7.3. Both parties are responsible under Ukrainian law.
7.4. Parties are not liable for force majeure events (e.g., war, natural disasters) occurring after the agreement was signed. The affected party must notify the other party immediately.

SELLER'S DETAILS
Sole Proprietor: Korzhenevska N.S.
61168, Ukraine, Kharkiv, 12E Neskorenykh Street
EDRPOU: 3277906228
IBAN: UA553220010000026004350063624
in UNIVERSAL BFNK, MFO 322001